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FAQ

The virtual currency on our portal is called 'coins'. You pay for everything subject to charges with your coins. Those are purchasable within different packages. You can see how many coins you have left in your profile settings in the app; on the web browser version, you can see your balance on your virtual account.

You can only buy Coins inside the App through your App Store account. However, you must link a credit card or bank account with the App Store. Alternatively, you can access our services through a web browser and log in with your credentials. We offer further payment methods there.

We offer all the standard payment methods available in your country.

Did you know that you'll get bonus coins if you purchase your coin packages through the web browser? With every purchase through a web browser, you'll get 10% of your bought coin package for free on top. Just give it a try!

!!! Buy coins here now !!!

Signing up is free of charge. All you need is your date of birth and e-mail address which you have access to. Just enter your gender before you can start right away. Creating your profile is equally free of charge just like signing up so that singles in your area can find you in a flash.

When you sign up for free and create a profile, you must agree to our terms of use. You do not enter into a contractual relationship comparable to a subscription by merely signing up and creating a profile. We do not offer subscriptions. You only commit yourself to comply with our terms of use in the form of the Terms and Conditions & Communication Guidelines.

The profile is the most essential factor to attract the attention of singles in your area or in another specific city. The good news: The profile is one of the basic services of our App. This means that both your presentation with text and the upload of pictures is completely free of charge. Among the free features, you can also read the messages that an interested single sends you.

Just two steps to chatting

You can not only browse the profiles of attractive singles to your heart's content but also leave a 'like' to a hot candidate. The good thing: If your 'like' is returned by your counterpart, you are being 'matched': The two of you suit each other well, and we reward this match by allowing you to chat. By the way, the "match" happens in real-time. In plain words: If someone likes you based on your profile, you won't find out a few hours later through email notification, but immediately.

Chat as a virtual conversation

You can use the chat to find out anonymously whether your "match" is still a promising candidate after countless nights of typing. Do you have the same hobbies? Do you perhaps occasionally go to the same restaurant without having crossed paths? Do you have the same preferences? In the chat, you can talk about many things that might not be possible in a personal conversation. If you still like each other after the uncomplicated introduction in the chat, you can arrange an exciting date right away.

Using Coins

The virtual currency on our portal is called 'coins'. You pay for everything subject to charges with your coins. Those are available within different packages. You can see how many coins you have left in your profile settings in the App; in the web browser version, your current balance can be found on your virtual account.

The basic version still allows exciting and promising contact with other singles at no cost. Should you want something more, buy a few coins on the flirt portal to intensify a conversation or to draw more attention to yourself. If you're going to send a direct message to an attractive man or a charming lady, for example, we charge you with 50 coins. Maybe buy a few coins for a small amount first so you can try it out on your own at zero risk.

This means that you can only chat with other members and thus sending messages if you have enough coins available on your virtual account. So, if you do not have enough coins available, you'll have to buy new coins.


Negative Coins

If you cancel one of your 'coin purchases', i.e. you trigger an unjustified chargeback, you will see 'negative coins' on your virtual account. You will receive a reminder for each chargeback you trigger.

Depending on the country, a pop-up window allows you to settle your debts directly. If you have paid your debts through the pop-up window, the reminder that we send you becomes invalid.

In case you can't settle your debts through the pop-up window, you'll get a reminder from us for every so-called chargeback. The reminder will also be sent if your virtual account is in the black again, e.g. because you have bought new 'coin packages'. For every chargeback that you trigger, bank fees are due, and we must charge them to you in the form of a reminder. The reminders are legally effective.

We are of course very sorry that you have decided not to use our services anymore, so we urge you to please reconsider...

If you decide to delete your user account anyway, all your messages and all your contacts will be permanently deleted and cannot be reactivated.

You can also simply keep your user account - as long as you do not buy any coins or send messages, you will not incur any costs.



We would like to point out that any coins that are still in your virtual account at the time of the deletion request will expire. These will not be credited.

Please note!
Please check that we have your correct email address, so we can ensure a smooth deletion process. You can carry out the check in your settings. Please make sure that the email address with which you registered is stored here. If there is no email address stored in your settings, please enter one. If this is not the correct email address, please make a correction.

The reason for this is as follows:

For security reasons, we have to send you a confirmation email to verify your identity. Someone else might have come up with the idea of ​​deleting your account.

What you need to know:
If you instruct us to delete your account, the processing can take up to 14 working days. In addition, you will not receive any confirmation from us that your account has been successfully deleted.

So: Just delete your account yourself as described below. This is the only way you can decide when your account will actually be deleted. You can see that it was deleted immediately and you will also receive a confirmation.

Deleting account via web browser
As soon as you are logged in, switch to the "My profile” section and place your cursor on the three gray bars on the right-hand side next to your name. By clicking on "Delete account” in the drop-down menu which now opens, you can delete your account. Confirm that you really want to delete your account. Finally, the deletion takes place by clicking on a link, which is automatically sent to your stored email address. Please open your email and check your spam filter if necessary. It can take a few minutes for the email to reach you.

Delete account via the app
As soon as you open the app, switch to the Settings section in the top right corner and go to the three gray bars, which are also located at the top right. In the drop-down menu that now opens, you can delete your account under "Delete profile”.
Then confirm that you really want to delete your account. Finally, the deletion takes place by clicking on a link, which is automatically sent to your stored email address. Please open your emails and check your spam filter if necessary. It can sometimes take a few minutes for the email to reach you.

Did you know that you'll get bonus coins if you purchase your 'coin packages' through the web browser? With every purchase through a web browser, you'll get 10% of your bought 'coin package' for free on top. Just give it a try!

Heads up!

The bonus coins are already included in the 'coin packages', that you can purchase through the web browser. This means that no additional coins will be added to the number of Coins displayed in the web browser.

At this time, there is no way to get free coins.
The 100 free coins, which we credit to your account as a welcome gift when you sign up, are an exception to this rule.

You can only buy coins inside the app through your App Store Account. However, you must link a credit card or bank account with the App Store. Alternatively, you can access our services through a web browser and log in with your credentials. We offer further payment methods there.

We offer all the standard payment methods available in your country.

Did you know that you'll get "Bonus Coins" if you purchase your 'coin packages' through the web browser? With every purchase through a web browser, you'll get 10% of your bought 'coin package' for free on top. Just give it a try!

Should one of the listed payment methods no longer be available, it may be because the account with associated does not have sufficient funds. As soon as we receive an insufficient cover note for your bank account, we have to block the payment method in question for reasons of entrepreneurial diligence. If you have a sufficiently funded account again and would like to reuse a blocked payment method, please contact us through the Contact Form.

Heads up!

Direct bank transfers are not possible at the moment!

Wrong information in your profile

If you do not follow our guidelines, we may delete or even refrain from uploading your information. This includes your username, profile picture or 'About me text' in your profile.
If any of your information is rejected, please check our Guidelines to see what might be wrong with your details.
The Guidelines will help you to adjust your details so that we won't send you error messages and so that you can complete your profile without errors.

Error message when uploading your profile picture

Sometimes it can happen that you can' t upload your chosen profile picture. Please check the data size of your picture. You can only upload pictures up to 2 MB on our portal.

I can't buy coins in the app

If you can't buy coins in the App, please check your settings in your App Store account. Make sure that you linked a valid credit card or your real bank account.
If you can't complete these settings, you can always purchase coins through your web browser. To do so, you simply log in to our portal in a web browser you use. We offer you all the conventional payment methods from your country there.
Did you know that you'll get bonus coins if you purchase your 'coin packages' through the web browser? With every purchase through a web browser, you'll get 10% of your bought 'coin package' for free on top. Just give it a try!

You are probably wondering whether you can terminate with us if you no longer want to use our services and want to do without our portal.


Registration on our portal is free and there are no subscription fees. Therefore, termination is not necessary. If you no longer wish to use our services such as chats, you do not have to do anything else. You can top up coins again at a later date or use remaining coins and continue having fun with your account.


You will not incur any running costs by registering on our site. For the purchase price paid, you acquire the amount of coins that the purchased "coin package” contains. If these are spent, you have to decide whether you want to buy more coins. Due to this process, there are no notice periods and no running costs if you are not logged in or online. There are only costs for the Internet services you actually use; i.e. for sending messages and for all other paid offers.

Registration on our portal is completely free of charge (see "Registration”). Creating your profile is also free. All other services, such as sending messages or individual services, must be paid for with "Coins”, which must be purchased in advance (see "Coins”).

You can revoke the purchase contracts for individual "Coin” packages by making a corresponding declaration to us in accordance with the statutory provisions.

Please remember that we need the exact details of your contracts. That means you have to tell us exactly which of your sales contracts you want to revoke.
We must also point out that you can only revoke contracts for coin packages if you have not yet used the purchased coins for our services.
If you revoke one of your contracts within the statutory revocation period, but have already used up your coins, you can no longer carry out an effective revocation.

Take note!

A revocation is not to be equated with a deletion or termination. A revocation is only possible if you have actually concluded purchase contracts with us, as described in our FAQs!

If you have received an overdue notice from us, please check first precisely why it was sent to you.

If you have received a payment reminder or an overdue notice from us, it is a request for payment.

There are many reasons for this. For one, your account may not have been funded, or your overdraft limit may have been exceeded. Or you may have cancelled one of the debits even though you already used our service.

There's no need to be ashamed if the account was not funded. Just contact us through the Contact Form and together we'll find a solution to settle our claim.

Heads up!

Please describe your concern as detailed as possible!

Please send us all information such as the file number or received documents (as PDF) with your inquiry. This allows us to guarantee faster processing and misunderstandings can be avoided.

You forgot your password
If you forgot your password, it' s not the end of the world.

You can easily set up a new password in the web version under Forgot Password by entering your registered e-mail address. We will send you a link to create a new password.

You want to change your password
a. In a web browser
You can change your password in the 'My profile section of the web version. In the upper right corner you will find a control panel where you can enter your new password under the heading 'Reset password'.

b. In the App
You can easily change your password in the App in your settings; they are in the top right-hand corner of the 'Personal data' section. After you enter your e-mail address, an e-mail will be sent to you, allowing you to change it. Please make sure that you enter the e-mail address you used to sign up and that you entered it in your account.

If you haven't entered an e-mail address in your settings yet, please do so. If the e-mail address is not correct, please correct it.

If you cannot make changes, please contact us through the Contact Form.

Forgot your password? Then click here: Forgot Password.

Change e-mail address in the App

As soon as you open the App, switch to the Settings section in the top right corner and click on the three grey bars. They are also in the top right corner. You can change your e-mail address in the drop-down menu that opens under "Personal data".


Change e-mail address in the web browser

If you want to change your email address, you can do so under the "My Profile" section in the web version. This is where you have the possibility to change or adjust your e-mail address. Simply click on the e-mail field with your cursor - now you can make your change. Please do not forget to click on the button "Save" afterwards.

From time to time, messages are no longer displayed in the App. This can have various causes. Either your App has crashed, a connection error has occurred, or the operating system of your mobile phone is causing problems. In many cases, an update of our App can solve the problem!

If the problems persist, please log out of the App completely and close it - then restart it.

If you still have problems reading messages, you can delete the App once and then reinstall it.

Heads up!

Please remember to save your login data before you delete the App. Make sure that you have provided the correct e-mail address. If there is no email address in your settings, please enter one now. If the e-mail address is not correct, please fix it.

Remember: You can find your login data in your settings.

It is possible to block other users on our portal.

Heads up!

Once you block another user, you cannot unblock the blocked user. You won't have a list to find your blocked users.

Our tip: If you want to block another user, think twice before you click on block - if you decide to do so, remember: You can no longer contact this person on our portal with your current profile.

Change location in the App

We will automatically pinpoint your location so that you can get in touch with the singles in your current area. It is important that you activate the location service for the App on your mobile phone; if you haven't already done so when you installed the App. A manual location entry is not possible.

You also have the possibility to relocalize your search for singles in your immediate vicinity. To do this, you simply have to click on the location cross next to the city entry in your search bar. Your search will then be automatically updated.

Change location in the web browser

You can change your location through your web browser and enter it manually once you are logged in. Just go to the section 'My profile'. Your location will be displayed under your username, which can easily be changed by clicking on the pen.

Moreover, in the web browser you have the possibility to relocate your search for singles in your immediate area. To do so, simply click on the compass next to the city entry in the main menu on the left side. Your search will update automatically.

If you' re wondering why all profiles are online, there is a very simple explanation:

We display users in your area who are actually online primarily - this way you can make contact immediately. Online profiles are marked with a green dot.

Warning!
Our support team takes violations of our Acceptable Use Policy very seriously. Any report that indicates a violation will be reviewed in detail by our support team. If the result of the review shows that a violation has occurred, this may lead to content being removed by our support team.
Your report is completely confidential and the user who uploaded the content you are reporting cannot view your report or make any reference to you.
Please fill out the Contact Form if you came across content that violates our terms of use or if you are a victim of that content.
Please provide details of all the contents of the issue so that a review can be carried out and content can be removed by our support team if necessary.

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